Why does my Capitec payment say “Declined – Invalid Amount”?

If you’re seeing a Capitec payment reflect on your bank statement, but we’re saying it didn’t go through — here’s what’s happening.

What does "Declined – Invalid Amount" mean?

This message means the payment attempt from our side was not successful. Capitec declined it because the amount we tried to debit was more than the daily limit you’ve set in your Capitec app.

This can happen even if it looks like the payment went off on your side — but rest assured, no money was received by us.

How to fix it:

1. Open your Capitec app
2. Go to Cards > Set Limits
3. Increase your Daily Debit Order Limit to match or exceed the payment amount
4. Let us know once this is done, and we’ll reattempt the payment

Need proof? (If the bank is holding your payment in a pending status)

Our team’s here for you — just reach out via chat or email. We’ll sort it out together. We’ve can share images showing the response from Capitec confirming the payment was declined.