How to Manage Your Online Banking Settings in the Capitec Bank App

We often get questions from Capitec customers about failed payments. It’s usually not due to insufficient funds, but because updates to their app can sometimes change their online banking settings. This can also happen if you change settings yourself without considering the scheduled debits for your PayJustNow orders. At the time this article was generated, the steps below were an accurate explanation of the whole process. With particular attention to point 5

Managing your online banking settings in the Capitec Bank app is a straightforward process that allows you to customize your banking experience to suit your needs. Follow this step-by-step guide to navigate and adjust your settings effectively.

Step 1: Log In to Your Capitec Bank App

1. Open the Capitec Bank app on your mobile device.

2. Enter your Remote PIN to log in securely.

Step 2: Access Your Profile Settings

1. Once logged in, tap on the menu icon (the three horizontal lines) located at the top left or right corner of the screen.

2. Select 'Settings' from the menu options.

Step 3: Manage Your Personal Information

1. In the 'Settings' menu, select 'Personal Details'.

2. Here, you can update your personal information such as your name, address, and contact details.

3. To edit, tap on the relevant field, enter the updated information, and then tap 'Save'.

Step 4: Customize Notification Settings

1. In the 'Settings' menu, tap on 'Notifications'.

2. You can choose how you receive notifications for transactions, promotions, and updates (e.g., via SMS, email, or push notifications).

3. Toggle the switches to enable or disable notifications for each category.

4. Tap 'Save' to apply your changes.

Step 5: Update Security Settings

1. In the 'Settings' menu, toggle 'Online Banking' to on.

2. Next, select 'Transaction Limits'.

3. Here, you can adjust the daily limits for transactions like payments, transfers, and card swipes.

4. Tap on the limit you wish to change, enter the new amount, and tap 'Save'.

Step 6: Manage Linked Accounts

1. In the 'Settings' menu, tap on 'Linked Accounts'.

2. View and manage accounts linked to your Capitec profile.

3. To unlink an account, select it and tap 'Unlink Account'.

Step 7: Configure App Preferences

1. In the 'Settings' menu, select 'App Preferences'.

2. Customize your app experience by adjusting preferences such as:

   - Language: Choose your preferred language for the app.

   - Theme: Switch between light and dark modes.

3. Adjust the settings to your liking and tap 'Save'.

Step 8: Logout

1. Once you have completed managing your settings, ensure you log out of the app.

2. Tap on the menu icon, and select 'Logout'.

Additional Tips

- Regularly update your personal and security settings to keep your account secure.

- Ensure that your app is always up-to-date to benefit from the latest features and security improvements.

- Contact Capitec Bank's customer support if you encounter any issues while managing your settings.

By following these steps, you can efficiently manage your online banking settings in the Capitec Bank app, ensuring a secure and personalized banking experience.

If you have any questions or need further assistance, please contact our support team through the Capitec Bank app.

We hope this article has been helpful in guiding you through the process of managing your online banking settings in the Capitec Bank app. If you have any questions or require further assistance, please contact their support team through the Capitec Bank app or visit their support page.

Remember, it's important to regularly update your personal and security settings to keep your account secure. Additionally, ensure that your app is always up-to-date to benefit from the latest features and security improvements.

If you encounter any issues while managing your settings, don't hesitate to reach out to Capitec Bank's customer support. Our team is here to help and provide the assistance you need.